Well, I got my nice fast Internet pipe, but it wasn’t with who I thought it would be, however, upon hindsight, I’m not surprised.
Time Warner was supposed to get the business because they had an offer to have Roadrunner (5 megabit down / 512bit up) for $34.99 a month for a year. Danielle had a feeling it would not be that easy, and thus here comes the background:
I tried to do this switch in August, but Time Warner came out to see Danielle twice, told her prewiring needed to be done, and then they never schedule the prewiring, leading to an angry Scooter lashing out at their phone support over their inability to get the cable installed. So this time, I told the woman on the phone that I thought some prewiring may be needed. Apparently, she didn’t listen, and she didn’t seem to have on hindsight thinking back on it.
When the tech got here from Time Warner today, he went from thinking he could get it installed in five minutes to looking for prewiring. He said service had been cut off in December of 04 … which is funny, because this apartment had WOW from the moment Danielle moved in (October of 2004), so things weren’t marked right or something. Anyways, when I told him that he needed to get prewiring out today, the tech said it just couldn’t happen, didn’t make a phone call to try, even after telling him about the multiple times we’ve tried to get their service.
He even mentioned that he got $40 in commission for the hookup. I told him flat out, to make the call to get the prewiring out here today to earn that commission, the guy just didn’t care enough to do it. I work in a combination of sales and computer work, I know when someone doesn’t want the sale bad enough, and he didn’t. So, I told him to get his stuff and he left, Danielle did too.
15 minutes later, I called WOW, upgraded to their 6 megabit down / 1 megabit up, and I was surfing at 800kb/sec. So, Time Warner now officially is never getting that business back unless they can throw some ridiculous offer out there sometime down the line.
Oh yeah, 1 megabit of upstream is awful nice to have for future online gaming endeavours, not to mention it doesn’t look like the Time Warner upgrade to 7 or 8 megabit upgrade will be soon, so I am getting the fastest fairly affordable service in town.
WOW was awesome and nice on the phone too. Props to them, they’re gonna get business sent their way soon.
High Speed In Columbus
Well, I got my nice fast Internet pipe, but it wasn’t with who I thought it would be, however, upon hindsight, I’m not surprised.
Time Warner was supposed to get the business because they had an offer to have Roadrunner (5 megabit down / 512bit up) for $34.99 a month for a year. Danielle had a feeling it would not be that easy, and thus here comes the background:
I tried to do this switch in August, but Time Warner came out to see Danielle twice, told her prewiring needed to be done, and then they never schedule the prewiring, leading to an angry Scooter lashing out at their phone support over their inability to get the cable installed. So this time, I told the woman on the phone that I thought some prewiring may be needed. Apparently, she didn’t listen, and she didn’t seem to have on hindsight thinking back on it.
When the tech got here from Time Warner today, he went from thinking he could get it installed in five minutes to looking for prewiring. He said service had been cut off in December of 04 … which is funny, because this apartment had WOW from the moment Danielle moved in (October of 2004), so things weren’t marked right or something. Anyways, when I told him that he needed to get prewiring out today, the tech said it just couldn’t happen, didn’t make a phone call to try, even after telling him about the multiple times we’ve tried to get their service.
He even mentioned that he got $40 in commission for the hookup. I told him flat out, to make the call to get the prewiring out here today to earn that commission, the guy just didn’t care enough to do it. I work in a combination of sales and computer work, I know when someone doesn’t want the sale bad enough, and he didn’t. So, I told him to get his stuff and he left, Danielle did too.
15 minutes later, I called WOW, upgraded to their 6 megabit down / 1 megabit up, and I was surfing at 800kb/sec. So, Time Warner now officially is never getting that business back unless they can throw some ridiculous offer out there sometime down the line.
Oh yeah, 1 megabit of upstream is awful nice to have for future online gaming endeavours, not to mention it doesn’t look like the Time Warner upgrade to 7 or 8 megabit upgrade will be soon, so I am getting the fastest fairly affordable service in town.
WOW was awesome and nice on the phone too. Props to them, they’re gonna get business sent their way soon.